Returns & Exchanges

At Parallel Store, we want you to be completely satisfied with your purchase, which is why we offer a seamless 30-day return policy for all unworn and tagged items. If your fit isn't perfect, we are here to help you find the right style or provide a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Securely pack your items in their original packaging, ensuring all designer tags are attached and the products are in their original condition.

• 3.
  Print and Attach Label

  Download and print your prepaid shipping label from the portal, then affix it clearly to the outside of your return package.

• 4.
  Ship and Track

  Drop off your package at any authorized courier location and keep your tracking receipt; your refund will be processed within 5-7 business days of receipt.