Frequently Asked Questions
Everything you need to know about shopping with Parallel Store.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. Exchanges are free of charge, while returns for a refund incur a small restocking fee.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you ship internationally?
Yes, Parallel Store ships to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
Are your materials sustainably sourced?
We are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or deadstock fabrics to minimize environmental impact.
Can I track my order in real-time?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your package's progress.